Overview
At Smart Ride Gadgets, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure a hassle-free experience. Please review the details below to understand our guidelines.
Returns Eligibility
To be eligible for a return, the following conditions must be met:
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The item must be unused, in its original packaging, and in the same condition as received.
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Returns must be requested within 15 days of the delivery date.
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Proof of purchase (order confirmation or receipt) is required.
Certain items, such as customized products, gift cards, or clearance items, may not be eligible for returns. Please contact our support team for clarification.
How to Initiate a Return
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Submit a Request – Contact our customer support team with your order details and reason for return.
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Receive Approval – Once your request is reviewed, we will provide instructions on how to return the item.
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Ship the Item – Return the product to the provided address. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
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Processing – Upon receiving the returned item, we will inspect it and process your refund or exchange within 15 business days.
Refund Policy
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Refunds will be issued to the original payment method within 15 days after approval.
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Shipping fees are non-refundable.
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If your refund is delayed, please check with your bank or payment provider before contacting us.
Exchanges
If you received a defective or incorrect item, we will gladly replace it. Please reach out within 15 days of delivery to request an exchange.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us immediately with photos of the item and packaging. We will arrange a replacement or refund at no additional cost.
Cancellations
Orders can be canceled within 24 hours of placement. Once processing begins, cancellations may not be possible.
Contact Us
For any questions regarding returns or refunds, please reach out to us at:
📧 customerservice@smartridegadgets.com
📞 (512) 325-6133
We appreciate your business and are committed to providing a seamless shopping experience.